
Summary: When AI increases employee productivity, organizations need to decide in advance what they want employees to do with the extra capacity. More work? Leave early? Cross training for other jobs?
A company can give every employee access to ChatGPT and still get very little value from AI.
That is because AI adoption is not really a tool problem.
It is a work problem.
An interesting article about why AI investments are not producing the expected value and the role managers play in changing that.
There is another side we need to talk about.
Workers should not simply be handed AI and told, “Use this to become more productive.”
They should be involved in deciding:
That is the difference between AI happening to workers and AI being implemented with workers.
The goal should not simply be more output from fewer people.
The better outcome is a more capable organization with more capable people.
If AI saved 20% of your working week, what would you want your employer to do with that extra capacity?
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ChatGPT can't hold cognitive function long enough to be useful to any job. It only adds time and frustration retraining it every time you want to do something.
If you want to use it for one specific thing and nothing else and use it everyday it probably work good.
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